Frequently asked questions

Quick answers to questions you may have for us. If your question isn’t covered, feel free to contact us via email or Whatsapp.

Answers, Fast

Industrial Fluids & Supply: Your Key FAQs

Quick, practical answers to help you choose faster. From standards and MSDS to delivery and packaging—we’ve grouped everything by topic so your team can get decisions made without delays.

Still unsure? Ask us directly.

Product Selection

How do I choose the right product for my application?

Share your process details, technical specifications and challenges faced with the current product you are using. We will recommend a product from our catalog that matches those specifications while also addressing the challenges you face.

Do your products meet international standards?

Yes, all Quaker Houghton products and operations are globally compliant with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, certifications.

Do you provide product literature?

Yes, we provide all associated literature for all products like Technical Data Sheets (TDS) and Material Safety Data Sheets (MSDS).

How can I verify if my purchased product is authentic?

In order to ensure authenticity of products, it is always recommended to buy directly from official distributors like Ace. You can also check authenticity by checking if the product packaging seal is intact, and by comparing the “Lot No.” mentioned on the packaging label with that mentioned on the “Certificate of Analysis” provided by us with every purchase.

What if my requirement is unusual?

In our experience, no requirement is unusual. There is always a Quaker Houghton product previously developed for customers with unique process requirements like yours. If there is no such product available in our catalog, then a new formulation is developed specifically for your application.

Still unsure which fluid fits?

Inventory, delivery & packaging:

Do you maintain inventory locally in Pakistan?

Yes, we maintain inventory with regular replenishment for our featured products locally. See our locally stocked products.

Where in Pakistan can you deliver?

We offer nationwide delivery with next-day dispatch for featured products.

What packaging options are available?

Our products are packaged in pails, drums, or IBCs.

Can I place a bulk order?

Yes, we recommend bulk ordering as it allows us to quote better prices due to economies of scale.

Need a specific document?

Support & services:

Do you provide technical support?

Yes, our technical team is available to provide technical assistance to our customers regarding product application, process optimization, or any issues you may face with our products.

Do you provide warranty on your products?

Yes, all Quaker Houghton products are supplied with a warranty. The warranty period varies across different product lines and is applicable only on sealed products.

How do I get in touch for technical queries?

You can contact us via our email address or through Whatsapp.

Can you train our maintenance team?

Yes, our technical team can guide your team regarding product maintenance in order to get optimal performance from our products.

Want a route ETA?